What happens if an item is out of stock?

If you order an item that is currently out of stock we will e-mail you to see if you want us to cancel the order and get a refund or if you are happy to wait for new stock.

If it is an item that we can re-stock, we will inform you via e-mail and let you know approximately how long it will be to restock the item.

All refunds will happen within 3-5 business days.

How long will my order take to ship?

Most orders are shipped within 2-5 business days, (that does not include Saturday, Sunday & Queensland holidays) depending on availability.

Rope orders may take a little longer if we have to do a custom colour due to the process that is involved to make the best product we can for you.

We are a small operation, but we will do our very best to get your items to you ASAP!

I placed an order now what happens?

You should expect to receive an order confirmation email directly after the order has been placed.
The email contains your order number, order item description(s), item quantity(s), and shipping information.
Remember to check your email spam / junk folder if you don’t receive this email.
In the case wrong information was entered, please contact us directly ASAP.

Can I track my order?

You will receive an email when your order ships that will contain a link to where you can track your package.

If you have setup a profile when you placed your order, the information will also be stored there under My Orders.

Do you offer discrete shipping?

Yes, all of our packages are sent in discreet packaging. With no indications to the contents of the package. Our products will be delivered in brown cardboard boxes or white padded parcel envelopes. Packaged items can’t be seen without opening the said parcel.

Do you ship overseas?

We currently do not ship overseas but we plan to expand our store to overseas purchasing in the future.